After Sales Service Is Why is it Important for Business

What do you do when you get a customer? Grateful. that’s for sure. Recording it in the customer database is mandatory. But. have you carried out techniques for these customers? If not. then you don’t understand how big the benefits of after sales service are in the process of increasing customer loyalty. Yes. is the best way for business people to boost their brand positioning and business brand perception in the eyes of customers. Customers who previously only wanted to buy your product or use your service will be much more sympathetic to existing business processes. They will contribute to the continuity of your business indirectly by becoming regular customers. Yes. after sales service is a powerful way for business people to retain customers so they don’t switch to competitors.

After Sales Service Is

Actually. has explained a little about what after sales service is at the beginning of the article. However. to increase your insight into the true meaning of after sales service. here are explanations from experts– He explained after sales service as a service provided by the manufacturer to consumers after purchase. Kotler and Armstrong – Almost similar to the definition given by  previously. Kotler and Armstrong said that is a service provided Japan WhatsApp Number List by the manufacturer to the consumer after the consumer has purchased the product from the company. and Thomas Services provided by producers after consumers buy products or use services from the manufacturer. For example. customers can get a free voucher to purchase certain products if they have purchased of your products. or want to provide their telephone number. to be sent interesting promotional information.

Simple After-Sales Service Example

There are many examples of after-sales service activities that you can do. You can do it in the simplest way. even involving a careful planning process. So. here are some references for after-sales service activities that you can apply in your business. starting from; . Saying Thank You The first is to say thank you. It’s simple. but saying thank you Belize WhatsApp Number List can have a big positive impact. like a ripple effect. Customers will feel very cared for and prioritized. This is the thank you that you often hear after you have finished shopping at the nearest supermarket “Thank you. until we shop again.” . Give Vouchers or Coupons The second is by providing vouchers or coupons. You can provide these vouchers or coupons as part of your promotional strategy. Don’t forget to provide special conditions so that customers can get the coupon.